Return Policy

Eligibility Requirements

• 30-day return window from purchase date
• Items must be:
  • Unworn and unaltered
  • In original condition with all tags attached
  • Accompanied by original receipt/proof of purchase

Non-Returnable Items

• Custom-tailored clothing
• Special order items
• Final sale merchandise (marked “non-returnable”)
• Worn or damaged items
• Gift cards

Return Methods

1. Online Returns:
   • Initiate through your account at gentlemanswearhouse.com
   • Print prepaid return label
   • Drop off at designated carrier locations
2. In-Store Returns:
   • Available at participating retail locations
   • Bring original receipt and payment method

Refund Processing

• Allow 7-10 business days for processing
• Refund issued to original payment method
• Credit card refunds appear in 3-5 business days
• Store credit available immediately

Return Shipping Costs

• Free returns for defective/wrong items
• $7.95 return shipping fee deducted from refund
• Prepaid return label option available

Special Circumstances

• Defective Merchandise: Contact us within 14 days
• Wrong Items Shipped: Notify us immediately
• Gift Returns: Store credit only without receipt

Holiday Return Policy

• Extended window for gifts:
  • Purchases Nov 1-Dec 24 can be returned until Jan 31
  • Standard return conditions apply

International Returns

• Not accepted at this time
• U.S. purchases must be returned from U.S. addresses

Return Status Tracking
Check your return status:

• Log in to your account
• Visit gentlemanswearhouse.com/returns
• Contact customer service after 10 business days

Restocking Fees

• 15% fee for special order returns
• No fee for standard returns meeting all conditions

For complete return assistance, visit gentlemanswearhouse.com/returns-help