Frequently Asked Questions (FAQs)
Orders & Shipping
How do I place an order?
Browse our collection, add items to your cart, and proceed through our secure checkout.
What are my shipping options?
- Standard Shipping (3-5 business days)
- Express Shipping (2-3 business days)
- Free Shipping on orders over $100
Can I track my order?
Yes, you’ll receive a tracking number via email once your order ships.
Returns & Exchanges
What’s your return policy?
- 30-day return window
- Items must be unworn with tags attached
- Original receipt required
How do I return an item?
- Log in to your gentlemanswearhouse.com account
- Go to “Order History”
- Select “Start Return” and follow the steps
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return.
Product Care
How should I care for my suit?
- Dry clean only
- Store on a wide hanger to maintain shape
- Avoid excessive heat or moisture
What’s your sizing guide?
Each product page includes detailed sizing charts. For personalized help, visit our Fit Guide section.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.
Is my payment secure?
Yes, all transactions are encrypted for your protection.
Gifts & Special Orders
Do you offer gift wrapping?
Yes, select gift wrapping at checkout for a premium presentation.
Can I include a gift note?
Absolutely! Add a personal message during checkout.
Account Help
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions.
Can I update my shipping address?
Address changes must be made before your order ships. Contact us immediately for assistance.
Need More Help?
Visit our Help Center at gentlemanswearhouse.com/help for additional support.